Connect to all chat channels – LINE, Facebook, Webchat or even chat on your mobile app – and respond to every user in one single platform.
Get notification when your chatbot needs human support. Agent can also triggers chatbot to send carousel, flex or other rich media messages to the user.
The platform summarize every interaction the user has done so your agent knows what he/she is up to. Connect to your CRM to further enrich their profile.
Allows your agent to train your chatbot on-the-go. Your chatbot development team can then approve or reject their training data as needed.
On-board and manage all your agents and supervisors across multiple teams based on their skill so chatbot knows who to assign the case to.
Tickets are routed, load-blaanced and assigned to agents and teams according to their skills. Tickets are escalated to team’s supervisor when it exceeds SLA.
Open ticket to agent when chatbot needs agent support. Manage & track multiple tickets across multiple teams to ensure every customer is properly handled.
Manage & track performance of your agents right in the platform from the number of tickets he/she resolved to satisfaction score given by the customers.
Chatbot logic can grow to thousands of actions and flows. Easily visualize and maintain logic of your chatbot no matter how complex it is.
Enhance your chatbot by integrating with your enterprise system, from CRM to transaction system, with builtin flow-based integration engine.
Platform includes AI-powered language processing engine to ensure chatbot understands your customers and select the best actions from chatbot logic flows.
Great chat experience means seamless integration with webview or LINE Liff. Platform fully supports custom integration with custom webview and Liff according to your requirement.
Allows your business users to edit chatbot messages without impacting chatbot logic. Creates carousels to LINE flex messages right on the platform.
Prepare messages in multiple languages and chatbot automatically detects and select language based on user input.
Business users can easily edit products and promotions content through platform’s content management system without impacting chatbot logic.
Your content can reach thousands of records. Easily maintain your content by importing them as bulk files.
Segment your customer by their interactions with the chatbot and their profile within your system.
Provide unique chat experience to your users by personalizing LINE Rich Menu according to their segment and profile. Continually change their Rich Menu as they progress along your chat journey.
Target different user segment with different promotional messages or even interactive goal-based questionnaires.
Generate leads right on chat channels by allowing your users to register for your product or campaigns. Leads can be routed to your sales agent for further engagement.
Improve your products and services by collecting their feedbacks through chatbot.
Know how well your chatbot and agents are doing by sending satisfaction survey after every conversation.
Know even more about your customers by getting chatbot to help ask specific questions and gather their responses.
Know performance of your agents and how well they response to your customers by getting them to rate your agents
Instantly see how your chatbot and live chat system is doing through built-in summary dashboard.
Analyze campaign response from how many people has responded to their selections and conversion stage.
Smartness gauge allows AI trainers and chatbot developers to know how much requests are handled by the chatbot.
Response your business needs by creating new reports according to your requirement.